A. At Steel & Saffron Bath Boutique, we pride ourselves on using natural and organic ingredients in our skincare products, including our soap bars. Since we only use natural preservatives in our products, the longevity of each soap bar can vary depending on factors such as usage, storage, and care. However, on average, a single 115g / 4oz bar of soap can last up to one month of daily use in the shower if it is well cared for and allowed to drain properly using a soap dish. We recommend storing your soap in a cool, dry place between uses and avoiding letting it sit in standing water to extend its life. As with any skincare product, if you experience any irritation or allergic reactions, please discontinue use immediately.
Q.Do you have a retail store?
A. At Steel & Saffron Bath Boutique, we are an online-only store in order to provide our customers with competitive pricing and convenience. We understand that some customers may prefer to shop in a physical retail store, but we have taken great care to make our online store easy to navigate and user-friendly. We offer a wide range of high-quality skincare products that can be ordered from the comfort of your own home and delivered straight to your doorstep. If you have any questions or concerns about our products, our customer service team is always here to help via email and from our contact us page.
Q.Do you do custom skincare orders?
A. Yes, we offer custom skincare orders for weddings, baby showers, birthdays, and any other special occasion. We love collaborating with our customers to create unique, personalized products that meet their needs and preferences. To discuss your custom skincare order needs, please send us an email at sales@steelsaffron.ca with details such as the desired quantity, fragrance, packaging, and any other specifications. Our team will work with you to create a memorable and one-of-a-kind product that you and your guests will love.
Q. Do you have free shipping?
A. Yes, we offer free shipping on all orders that are CAD 65.00 or more. We want to make it easy and affordable for our customers to enjoy our high-quality skincare products, no matter where they are located. If your order does not meet the minimum threshold, shipping charges will be calculated at checkout based on your location of your order. Please note that shipping rates and delivery times may vary depending on your location and shipping method selected. You can learn more about our shipping policies on our shipping page.
Q. What is the shelf life of your natural skincare products?
A. At Steel & Saffron Bath Boutique, we use natural and organic ingredients in our skincare products, which may have a shorter shelf life than synthetic products. Most of our products without natural preservatives, such as Vitamin E, have a shelf life of approximately one year before they expire. However, our products that do have natural preservatives can last even longer. We recommend checking the label of each product for specific shelf life information and storing them in a cool, dry place to extend their longevity. As a general rule, we recommend using our products within six months of opening for optimal freshness and efficacy.
Q. Do you test your products on animals?
A. No, we do not test our products on animals. We are committed to cruelty-free skincare practices and ensuring that our products are ethically produced. Instead of animal testing, we test our products on ourselves and a panel of human volunteers to ensure their safety and effectiveness. To learn more about why animal cruelty in the beauty industry should stop, you can read about it in our blog.
Q. What is your position on diversity within the skincare industry
A. At Steel & Saffron Bath Boutique, we are dedicated to creating natural skincare solutions that work for everyone, regardless of their skin type or tone. We understand that different skin types and tones require unique care and attention, which is why we offer a wide range of inclusive natural skincare products designed to meet the diverse needs of our customers. Our commitment to providing effective and inclusive skincare solutions is at the heart of everything we do, and we are constantly working to overcome challenges and improve our offerings.
Q. How long do you cure your soaps?
A. At Steel & Saffron Bath Boutique, we take great care in crafting our handmade soap bars to ensure that they are of the highest quality and efficacy. We use a reduced water percentage in our recipes whenever possible to speed up the curing process and produce a harder, longer-lasting bar of soap. Most of our soap bars are cured for a minimum of 4 weeks, but we may give them an extra couple of weeks if needed to ensure that they are fully cured and ready for use. Our team carefully inspects each batch of soap before packaging to ensure that it meets our high standards for quality and performance.
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